Makeups
Make-ups must be done during the current session of classes. Make-ups may not be carried forward into future sessions or pro-rated and applied to future classes; however, make-ups may be done prior to the class(es) that will be missed.
Check events.familydogevents.com for make-up options and then contact the office to let them know which class you’ll attend. This helps the instructor prepare a proper lesson plan.
Refunds
Classes:
- All refunds are subject to a $30.00 processing fee and will be given only when a written request is received by email or fax within 24 hours of the first class meeting.
- If the student attends the first class, and then requests a refund within 24 hours of the first class meeting, the pro-rated amount for the first class will also be deducted from the amount refunded.
- No refunds will be given when requests are received more than 24 hours after the first class meeting.
- Credit toward a future class (to be used within 90 days) may be granted when medical or veterinary emergencies force withdrawal from classes. (Doctor’s note may be required.)
- Payment for classes cancelled by FDTC will be refunded in full.
Private Lessons:
Private lessons must be cancelled at least 24 hours in advance or you will be charged for the full cost of the lesson.
Ten-Minute Tickers:
There will be no refunds issued for any reason; however, participants who are unable to attend may send someone to take his or her place.
Security Policy
Credit Card Security
Shopping at our site is secure and safe because all personal and credit card information is encrypted and protected using the Secure Socket Layer Protocol (SSL). When you press the Check Out button at the point of purchase, your credit card information is transferred in encrypted form. To check that your transaction is secure, look for the unbroken key or closed padlock icon on the address bar or in the lower corner of your browser screen during the checkout process.
How do we ensure security?
We use SSL (Secure Sockets Layer) technology to encrypt your name, address, and credit card number, so that your personal data cannot be accessed while traveling over the Internet. SSL works with all main stream browsers.
How to deal with fraudulent charges?
Under the terms of the United States Fair Credit Billing Act, your credit card provider cannot hold you liable for more than $50 of fraudulent charges. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Privacy Policy
We will never sell or give your e-mail address (or any other information about you) to anyone else without your permission. Period! We created this policy to demonstrate our firm commitment to your privacy.
Cookies at our site:
Our sites use cookies exclusively for the purpose of keeping track of your shopping cart. We do not use cookies for other purposes. You can reject cookies and still use our site, however, it will disable the ability for the site to recognize your cart or your account.
Changes to our Privacy Policy:
Internet dynamics continually change and it is possible that the Privacy Policy could undergo slight changes, although any such changes would most likely be minimal. However, if any substantial changes are made to the policy, we will make every effort to notify customers through prominent notices on the site.